Privacy Policy
We at "Hotel Madrid" EOOD (the company - the owner of the "Madrid" hotel, located in the city of Sofia) value the trust and loyalty of our guests. That's why we care about the privacy of the information you share with us and make every effort to protect it.
When we collect personal data, we follow the principles of lawfulness, transparency, security and minimization of processed data.
With this policy, we aim to clarify what personal information we collect, how we use it, for what purpose we do it and what your rights are in relation to your personal data collected. We also invite you to familiarize yourself with our Cookie Policy, which will explain how we use Cookies and other similar tools.
This policy applies to the personal data we collect from you or about you on this site, in the provision of services when you visit our hotel, as well as from other sources (for example, from travel agencies and booking platforms).
By making a reservation for Hotel Madrid, using accommodation services and/or by using this site, you demonstrate that you accept the rules relating to the collection and use of your personal data as described in this Policy.
What information do we collect?
Personal information about you or other people that you provide to us
When you make a reservation through our site or use our services, we collect personal data about you, which includes:
two names, contact number and time of arrival (as a minimum to make your booking);
postal address, information related to your stay, nationality, data from your identity document (without making a copy of it) such as identity document number, date and place of issue, permanent address, history of stay;
payment information – billing address, details of your bank card and bank account number (when we receive payments from you);
at your request, you can state your preferences and special requirements for your stay.
In the event that you share your sensitive personal data with us, for example regarding your health status, we will process this information solely for the purpose of providing you with the requested services and meeting your specific needs.
We will also process such personal data that you provide to us in connection with your request for a claim, complaint or praise for the services we provide - for the time it takes us to respond to them.
In the event that you use additional services related to hotel accommodation services, we will only process such personal data as is necessary for us or the providers of these services to provide them - for example, your names and destination when we provide you with transport and carriage services .
In limited cases, we collect personal data of persons under the age of 18 who accompany you, which are necessary to fill in the address cards for accommodation (the information collected is identical to that of adults, except that contact information, bank and other financial information).
In addition, we carry out video surveillance in our facilities in order to protect the security of our guests and their belongings. We do not use technologies that allow us to identify you, nor do we otherwise collect biometric data about you (eg, recognizing your facial features). You will find your way around the places where we carry out video surveillance by the identification signs placed at the entrances to the premises that are under video surveillance.
We store the videos in a secure location, allowing only a limited number of people to access them and only when necessary.
Personal information we collect automatically
When you use our site, we also collect information from your device (computer, phone, tablet, etc.). This information may include your IP address, the browser you use, and your language settings. In most cases, this data is anonymous and does not allow us to identify you.
In relation to the cookies used on our site, please read here [insert link].
Personal information we receive from other sources
In addition, we should inform you that we also receive information about you from other sources - our partners, for example in the tourism industry such as Booking.com and other booking platforms, when you make your reservation through them, travel agencies, tour operators, etc. Information collected from these sources may be used in conjunction with information you provide. We use this information for the purposes described in this Policy.
If you attend an event or event organized at our sites by third parties, we may receive and process your personal data for the purpose of providing access to or participation in the event, insofar as the organizers require this from us or there is another basis for processing your personal data.
Why do we collect your personal data and on what basis?
We use your personal data for several purposes:
1. To process your booking request - received through our site, from third parties or otherwise;
2. To provide you with services according to the reservation made and to ensure your stay in our hotel;
3. To communicate with you about your booking or stay;
4. To maintain our registers (e.g. a register of accommodated tourists that we are obliged to keep under the Tourism Act) and to comply with our other legal obligations;
5. To provide you with a service tailored to your needs and preferences;
6. To respond to your requests and complaints;
7. For your security and for the protection of our and your property in the sites;
8. For statistical purposes;
9. Marketing and advertising;
The grounds on which we collect your personal data are to fulfill and comply with our legal obligations (under item 4), to fulfill our contract with you (under items 1, 2 and 5), to protect our legitimate interests ( under items 3, 5-9) or upon obtaining your prior consent for the processing (under items 5, 6, 9).
When we process your data based on our legitimate interests, you have the right to object to this processing by contacting us at the email or postal address provided at the end of this Policy.
How long do we keep your personal data?
We only store your personal data for the minimum period necessary to achieve the purposes set out in this Policy, unless we are legally required or entitled to store it for a longer period.
We determine the storage period by taking into account several factors, including the duration of the provision of the relevant service, if necessary for the purpose of establishing, exercising or defending our and/or your legal claims and inquiries or if we have a legal obligation to store the data (e.g. accounting documents for a period of 5 years or 10 years).
Data related to video surveillance on the territory of our facility is stored for a short period of time - usually one month, unless a longer processing period is required to protect our legal claims - for example, for the purposes of further investigation of incidents.
If you have asked us to send you invitations to our events or information about promotions and discounts, we will process the contact details you have provided until you withdraw your consent (you can do this as set out below). Additionally, in every email you receive from us, there will be an easy way to opt out of receiving said information.
Who do we share your personal data with?
We provide a different part of the above-mentioned data to government bodies for the purpose of fulfilling legal obligations (e.g. the Ministry of the Interior), as well as to our trusted partners (as far as this is necessary for the services we use, for example technical support services on our site, courier and transport services, etc.), which we have ensured comply with the highest standards of information security and confidentiality.
Other third parties that receive part of your personal data are legal entities with whom we cooperate to provide part of the services, such as financial and payment institutions when making payments, booking platforms, etc. service providers.
Disclosure of data to our partners is necessary for us to provide you with a better service and/or to provide you with the relevant service at all.
Protecting your personal data is a priority for us, as it guarantees our good image and your satisfaction. Therefore, providing this information to third parties (outside of the above) is highly unacceptable and will not be done. Your personal data will not be used in a way and for purposes other than those for which you have provided it to us and for which you have been notified in advance.
How do we protect your rights?
We process your personal data only in accordance with the purposes, grounds and terms stated above.
When we collect personal data, we do so in a minimal amount and only for pre-defined and clearly defined purposes and retention periods. We provide access to the data only to a limited number of persons who have been previously trained and instructed on how to work with them.
In connection with the entry into force of new European rules for the protection of personal data, the Company undertook a detailed analysis and audit of all our processes related to the processing of personal data. As part of this analysis, we screen our partners, revise our procedures and policies, train our employees and use information security consultants to ensure the highest standards of privacy and security of the data provided to us.
What are your rights?
As a data subject, you have the right to receive confirmation and/or detailed information, incl. a copy of your personal data processed by us (right of access).
In addition, you can object to the collection and further processing of your personal data in accordance with Article 21 of Regulation 2016/679, as well as request that they be corrected (updated) or deleted (when we do not have a valid legal basis to continue to process them).
It is important to know that you can withdraw your consent to the processing of personal data at any time by contacting us at the contact details provided below
Sofia 1505, 12 Dragovitsa St
+359 2 944 89 52, +359 2 943 34 71, +359 88 459 30 45
If you believe that your data protection rights have been violated, as well as when you believe that there is a violation in connection with the processing of your personal data by the Company, you have the right to file a complaint with the Commission for the Protection of Personal Data: Sofia 1592 , Prof. Tsvetan Lazarov Blvd. 2, phone: 02/91-53-555, e-mail: kzld@cpdp.bg and/or to another supervisory/regulatory body.
To ask questions about your rights or if you want to exercise any of them, please contact us at the contacts indicated in this Policy: [specify]
We will respond to any of your requests without undue delay within 30 days of receipt. If we are unable to do so for reasons beyond our control, we will notify you promptly, including the reasons for the delay.
Changes to this policy
Any change to this policy will be announced on the hotel's website. In the event of a material change to the information, we will additionally notify you by sending an email message, as far as we have this data and we have the right to use it to contact you.
Contact us
If you have any questions about our processing of your personal data, you can contact us by email at hotel@h6bat.hosts.cx or by mail at
Sofia 1505, 12 Dragovitsa St
+359 2 944 89 52, +359 2 943 34 71, +359 88 459 30 45
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What are cookies and why are they needed?
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How to control cookies?
To be able to control the cookies that are used on our website, it is necessary to set your browser. How to do this depends on the browser you use and its settings: for Google Chrome click here , for Mozzila click here , for Internet Explorer click here .
To learn more about cookies, we recommend visiting aboutcookies.org, as well as www.whatarecookies.com, www.cookiechoices.org
You can control and/or delete cookies as you wish by using the above method. You can delete any cookies already stored on your computer, and you can also set most browsers to block them in the future.
However, if you do this, you may need to manually adjust some parameters each time you visit a site, and some services and features may not work, including to prevent our website from loading.
Plugins/Plugins
The site uses Social Plugins, which are software components that add additional capabilities to your Internet browser and easy access to widely used social networks.
Please note that we have no control over the content of the data that is transmitted from the social plug-ins to the respective platforms, and for what purpose the data will be used. To learn more, please read the privacy policy of the respective social platform.
